Every Emu Camper Trailer Tent is built under strict Australian quality control standards and inspection. Each soft floor camper trailers tent is individually checked before shipping or fitting to the trailer.
We offer a 12 months warranty excluding, zippers, clips, screens and tie down points.
Any warranty claim must be submitted in writing accompanied by photographs of the defective part. All shipping charges for the return of faulty products must be paid for by the customer.
Please do not return goods without our written authority to do so.
We do not cover items for warranty if the warranty claim arrives out of:
- Accidental damage
- Incorrect fitting
- Or using it for purposes other than for which it was designed
In the event of us accepting a warranty claim, we reserve the right to repair, replace or provide a full refund, less shipping charges if any.
EMU CAMPER TRAILERS – We offer 100% Hot Dipped Trailers across our range, (excluding the Forward Fold Bodies) and they are covered by our 12 month warranty.
Warranty is applicable only to the first purchaser.
Prior approval must be sought before return to Emu Camper Trailers for any Claims. Costs for any transportation will be at the customers expense.
Please note that:
- There is no warranty applicable on Tyres, Rims or Wheel Bearings
- Wheel Nuts may loosen after the first few kilometres of use. These must be checked and re-tightened if necessary.
Emu Camper Trailers will not be responsible for any loss or damage resulting from your failure to undertake this important matter.
Emu Camper Trailers make every effort to ensure that the information provided is accurate and up to date. All weights and measurements are approximate and from time to time, we may change the specifications so please contact us for the most current details.
EMU WARRANTY POLICY update
Please note that the following change to our Warranty Policy only applies to clients :
- Who fit a Towbar Tongue to the Rear Coupling with a Push Bike Carrier for transporting bikes.
One of our clients recently experienced a failure of the Rear Coupling. So we wish to bring to your attention the possibility that this can happen to you and how it can be avoided.
It is very important to ensure that the Towbar Tongue is positively secured into the Coupling by utilising the anti rattle bolts.
In addition many of the Push Bike Carriers currently on the market feature a multi adjustable and/or a ‘folding’ frame design. In which contribute to a lot of movement in the Carrier.
When driving, this causes constant vibration and will ultimately lead to, the metal surrounding the Coupling to fail which can result in damage to the bikes as well as the trailer.
The solution is simple.
- Attach a ratchet strap from the top of the Push Bike Carrier to the front trailer Tie Down Rail
- Tighten the strap until there is no backward flex of the bike rack
This will stop the massive leverage caused by the backward flex (whipping action) that is associated with mounting a Push Bike Carrier to a Camper Trailer as opposed to a vehicle.
(DO NOT OVER TIGHTEN AS THIS MAY BEND THE BIKE RACK).
Failure of the Rear Coupling will no longer be covered by warranty. Follow this simple and easy procedure and the problem can be avoided.