FAQ



Directions to EMU Campers

Directions to EMU Campers

Follow these direction images and find EMU Campers the first time.

Since our Factory move in May 2016 many people are finding it a little difficult to find us. We have decided to help you with pictures and links to find our new factory the first time.

Coming from the M1?

If you are travelling from either north or south on the M1 you need to do the following :

  1. Take EXIT 62 / Helensvale Exit
  2. Follow this exit onto Brisbane Road/Old Gold Coast Hwy (as pointed out on the map with a yellow line).
  3. Follow this road until you get to the NORCO Milk Factory on your left.
  4. At the set of lights with NORCO on your left you will need to turn left onto Pine Ridge Road (as marked on the map with a yellow line).
  5. Turn Left on LENSGATE Road which is the first street on your left (with ROBCO on the corner)
  6. EMU Campers is the next factory behind ROBCO. (Big EMU Sign on Factory)

You have found us.

Coming north via Gold Coast Hwy?

If your travelling to find us by coming through the Gold Coast vi the Gold Coast Hwy you need to do the following :

  1. Follow the Gold Coast Hwy until it heads left towards Harbour Town Shopping Center
  2. Follow the Gold Coast Hwy past Harbour Town on your left
  3. Keep following past Bunnings on your right
  4. You will get to a set of lights where Pine Ridge Road crosses the Gold Coast Hwy. The NORCO milk factory will be seen on your forward right.
  5. TURN RIGHT at these lights on to Pine Ridge Road (as marked on the map below)
  6. Turn Left on to LENSGATE Road which is the first street on your left ( with ROBCO on the corner)
  7. EMU Campers is the next factory behind ROBCO (Big EMU Sign on factory).

You have found us…

If you would rather use GOOGLE MAPS click on the Icon Driections to 2/610 Pine Ridge Road, Coombabah. QLD 4216

 

 

 

 

 

Directions 2/610 Pine Ridge Road, Coombabah. QLD 4216

Directions 2/610 Pine Ridge Road, Coombabah. QLD 4216

 

Directions - Street View on Pine Ridge Road

Directions – Street View on Pine Ridge Road

EMU Camper Trailers Gold Coast New Factory

EMU Camper Trailers Gold Coast New Factory

What Makes EMU Different?

What makes EMU Different?

SO, what makes EMU different?

As you are negotiating directly with Liz or Rhys and not a commissioned salesperson. We take great pride in ensuring we match the correct model Emu trailer to your tow vehicle and your intended usage. In addition we fit the most appropriate Emu Quick Erect Tent that will meet your current and future family requirements.

To enable you to enjoy your holidays in comfort and safety, Emu Camper Trailers are equipped with features to ensure you continue to enjoy your trips for years to come.

Additionally, to reduce your ongoing maintenance issues, all Emu Trailers are 100% Hot Dipped Galvanised and as we manufacture in our our facility, local parts availability is available Australia wide.

Emu CamperTrailers offer the following benefits to you:

  • We are an Australian company based on the Gold Coast with local knowledge of the tough Australian environment.
  • Emu Tents are designed in Queensland to suit our hot, wet & humid conditions, utilising the latest heavy duty 15.2oz  canvas.
  • Extensive range of designs to suit most clients’ particular needs.
  • Quick erect frames with Gas Strut Assist are now available throughout the Emu tent range of  Tourer 9, Explorer 15 & Family 18 tent designs.
  • We provide a light weight aluminium ladder as standard with wide treads for ease of access to the bed.
  • A high quality waterproof awning, including zip on walls, is supplied as standard on all designs.
  • Annex walls are included to fully enclose the annex along with a removable hard wearing floor.
  • Our designs include both internal and external windows for convenience if it starts to rain, yet still offers ventilation inside the tent.
  • All windows have mini awnings that can be pegged out
  • Queen Plus size innerspring mattress beds.
  • All windows are midge & mosquito proof.
  • Includes a heavy duty 2 piece zip on travel cover, which is large enough to store extra items underneath when travelling.
  • Emu Campers also provide a second internal travel cover.
  • Reinforced stress points.
  • 18mm solid construction marine ply bed base with welded steel frame & two access hatches under the mattress
  • Removable canvas wind flap to cover the trailer tailgate.
  • Innerspring mattress standard on all models.
  • Large windows that are not so big that they weaken the tent structure.
  • Internal storage pockets.
  • Double stitched seams.
  • PVC around mattress base  for added water proofing.

Guaranteed Quality

Quality control is very important to Emu Camper Trailers and with our Australian based tent designers ongoing research and development, we will remain the innovative Camper Trailer Tent suppliers and  market leaders in Australia.

What Are Our Trading Hours?

What Are Our Trading Hours?

We are open from Monday to Saturday (excluding Public Holiday long weekends)

Trading Hours

Monday  to Friday – 8am to 5pm

Saturday – 9am to 1pm

Sunday – Closed

What Tent Canvas Do EMU Campers Use?

What Tent Canvas Do EMU Campers Use?

We use what we like to call a ‘Tight Weave Blackout Canvas‘, which is pre weathered and mould treated. EMU choose this type of canvas as it is very durable and does not have the tendency to rub holes in itself when folded up and travelling.

This tent canvas is made to highest of Australian Design Rule and is the heaviest on the market being a 15.5oz (440gm), if you were to purchase one of our EMU Camper tents or Camper Trailers you will notice that when you stand inside the tent with all windows and doors closed you wont be able to see anything in front of you, hence why we call it a Blackout canvas.

Our Tent Canvas of 15.5oz is used for the roof and walls of the main tent as well as the annex roof and walls. Both our EXPLORER 9/15′ QE and HOMESTEAD 12/18′ QE Tents are made with this canvas.

family-18-tie-downs

EMU Campers Tent Canvas – Tight Weave & Blackout

Have any questions??

Questions Contact EMU Campers

Contact us and we will get back to you at our soonest

 

Forward Fold Instructions EMU ‘Desert Series’

Forward Fold Instructions for EMU ‘Desert Series’

Click on the link below to get the full description on how to put your EMU ‘Desert Series’ Forward Fold Camper Trailer up and down.

Forward Fold Instructions EMU 'Desert Series'   Emu DESERT SERIES Forward Fold Instructions

 

Camper Trailer Tent Instructions?

Camper Trailer Tent Instructions

EMU Explorer 9/15 QE Tent & Homestead 12/18 QE Tent

Click on the link below to download the written EMU Camper Trailer Tent Instructions :

Camper Trailer Tent Instructions  EMU Camper Trailer Setup Instructions

 

 

 

 

Do you fit towbars?

Do you fit towbars?

No, we do not fit towbars to your vehicle but we can arrange for one to be fitted to your vehicle with the help from our Friends at ARB – Biggera Waters. Click on the logo below or call (07) 5537 8800 ask for Allan and he will be able to help and answer any questions you may have.

ARB - Biggera Waters

ARB – Biggera Waters

If you have your own preferred installer make sure you get a electrical and lighting socket fitted prior to collecting your EMU Camper Trailer.

A single 7 PIN FLAT or 7 PIN ROUND is all that is required for a trailer.

The Meaning ATM GTM, Payload and Ball Weight

Meaning ATM GTM, Payload and Ball Load

A lot of us out there wonder the meaning of ATM GTM and Payload, especially when it comes time to purchase your new Camper Trailer.

Before you purchase a camper trailer…

You need to find out what your vehicle that you own now or are going to upgrade too can tow.

Towing specifications are contained in the vehicle owner’s handbook, which will also specify any additional equipment that must be fitted, and any requirements that must be met. This could include transmission and power steering coolers, revised suspension and load distribution hitches.  Some vehicles also have speed restrictions when towing certain weights.

You also have a responsibility to ensure that the Ball Load specification and the Gross Combination Vehicle Mass, where given, are not exceeded and that any trailer is safely controllable by the towing vehicle.

If the vehicle you are considering does not have the capacity to tow the trailer, it is not an acceptable combination.  Be warned too there is currently no way of increasing a vehicle’s towing capacity, so it’s important to do your homework properly before buying.

Ask others…

It never hurts to ask people who have a camper trailer or caravan already about what vehicles they have, below are a few questions that you might like to ask.

  • What weight does the vehicle tow?
  • How does it handle the load?
  • What problems have they had with it and what changes or additions have been needed?
  • Don’t forget to ask about typical fuel consumption, both when towing and under normal driving conditions.
  • You’ll find that most will be happy to share their experiences with you.

Meaning ATM GTM and Payload

The maximum weight of a trailer is specified as either its Aggregate Trailer Mass (ATM) or Gross Trailer Mass (GTM).

  • ATM is the combined weight of the trailer and its full load when it is not coupled to a tow vehicle
  • GTM is the weight of the fully loaded trailer imposed on the trailer’s axle when it is coupled to the tow vehicle. GTM will always be less than ATM as some of the trailer weight is transferred to the tow vehicle when the trailer is coupled to it.
  • Gross Vehicle Mass (GVM) is the combined weight of the Trailer and the payload it can carry.
  • Payload is the weight the Trailer is designed to carry, therefore, GVM less the empty weight of the Trailer = Payload.

You must ensure that the towing vehicle has sufficient capacity to tow the fully laden camper trailer.

Trailer Ball Load

  • Ball Load is the amount of weight the fully laden trailer imposes (vertically) on the tow bar of the tow vehicle.
  • Trailer Ball Load is not a specification defined by the trailer manufacturer – it is the actual weight imposed on the rear of the tow vehicle and as such is a function of the trailer’s axle position and the manner in which it is loaded.
  • Ball Load is not usually a critical issue with small trailers unless the tow vehicle has a low Ball Load specification, as is the case with many small cars and some European vehicles. However, heavy trailers such as horse floats and caravans often impose quite high Ball Loads on the tow vehicle.
  • For caravans or camper trailers  it’s important to load the van in the same manner every time once the correct Ball Load is established, as changes in loading patterns can have a dramatic effect.
  • Loads should never be arranged behind a trailer’s axle in an attempt to counter excessive Ball Load.  This can be very destabilising and potentially dangerous.
  • It’s important to realise that like other specifications, the maximum tow ball load must not be exceeded.

For a more in depth read RACQ is always a great site to read up on.

Emu Camper Trailers Tips on meaning ATM GTM Payload and ball weight

Emu Camper Trailers Tips on meaning ATM GTM Payload and ball weight

 

Hot Dipped Galvanising – What is it?

 

Emu Campers & Trailer Guys– What is Hot Dipped Galvanising?

Hot dipped galvanising (HDG) is the process of coating fabricated steel by immersing it in a bath of molten zinc. There are three fundamental steps in the hot-dip galvanizing process; surface preparation, galvanizing, and inspection.

Surface Preparation

When the trailer arrives at the galvanising facility, it is hung up by an overhead crane which enables the trailer to be lifted and moved through the process. The trailer then goes through a series of three cleaning steps; degreasing, pickling, and fluxing. Degreasing removes dirt, oil, and organic residues, while the acidic pickling bath will remove production mill scale and iron oxide. The final surface preparation step, fluxing, will remove any remaining oxides and coat the steel with a protective layer to prevent any further oxide formation prior to galvanizing. Proper surface preparation is critical, as zinc will not react with unclean steel.

Galvanising

After surface preparation, the trailer is dipped in the molten (500 C) bath of at least 98% zinc. The trailer is lowered into the kettle at an angle that allows air to escape from the RHS tubular shapes or other pockets to ensure that the zinc can flow into, over, and throughout the entire unit. While immersed in the kettle, the iron in the steel metallurgically reacts with the zinc to form a series of zinc-iron inter metallic layers and an outer layer of pure zinc.

Inspection

The final step is an inspection of the trailers coating. A very accurate determination of the quality of the coating can be achieved by a visual inspection and as zinc does not react with unclean steel, it would leave an uncoated area on the trailer. Additionally, a magnetic thickness gauge can be used to verify the coating thickness complies with specification requirements.

Coating Benefits

Hot-dip galvanizing provides a number of benefits to the steel trailer it protects. The metallurgically-bonded zinc-iron alloy layers not only create a barrier between the trailer and the environment, but also catholically protect the steel. The cathodic protection offered by zinc means the galvanized coating sacrifices itself to protect the underlying base steel from corrosion. The tightly adhered coating, which has a bond strength of around 3,600 psi, is also extremely abrasion-resistant as the inter metallic layers are harder than the base steel. Even if the coating was damaged, zinc’s sacrificial action will protect exposed steel up to 7-10 mm away.

In addition to the cathodic protection offered by hot-dip galvanizing, there are a few other characteristics of the coating which provide longevity. First, reaction in the galvanizing kettle is a diffusion process, which means the coating grows perpendicular (horizontal) to the surface, ensuring all corners and edges have at least equal thickness to flat surfaces. Furthermore, the complete immersion in the zinc bath provides total coverage of the Emu trailer, including the interior of hollow structures. Finally, the zinc coating naturally develops an impervious layer of corrosion products on the surface, know as the zinc patina. The patina, cathodic protection, complete coverage and all of these other features, provide hot-dip galvanized steel with a long, maintenance-free service life.

What’s EMU Camper Trailer Warranty?

EMU Camper Trailer Warranty

EMU Camper Trailer Warranty also includes every Emu Camper Tent is built under strict Australian quality control standards and inspection. Each tent is individually checked before shipping or fitting to the trailer.

We offer a 12 months warranty excluding, zippers, clips, screens and tie down points.

Any warranty claim must be submitted in writing accompanied by photographs of the defective part. All shipping charges for the return of faulty products must be paid for by the customer. Please do not return goods without our written authority to do so.

We do not cover items for warranty if the warranty claim arrives out of misuse, accidental damage, overloading, incorrect fitting, or using it for purposes other than for which it was designed.

In the event of us accepting a warranty claim, we reserve the right to repair, replace or provide a full refund, less shipping charges if any.

Emu-Campers-12-Month-Warranty-dental-handpiece-warranty

12 month EMU Camper Trailer Warranty

EMU CAMPER TRAILER WARRANTY 

We offer 100% Hot Dipped Trailers across our range,  and they are covered by our 12 month warranty.

Camper Trailer Warranty is applicable only to the first purchaser and prior approval must be sought before return to Emu Camper Trailers for any Claims. Costs for any transportation will be at the customers expense.

Please note that there is no warranty applicable on Tyres, Rims or Wheel Bearings. Wheel Nuts may loosen after the first few kilometres of use and must be checked and re-tightened if necessary. Emu Camper Trailers will not be responsible for any loss or damage resulting from your failure to undertake this important matter.

Emu Camper Trailers make every effort to ensure that the information provided is accurate and up to date. All weights and measurements are approximate and from time to time, we  may change the specifications so please contact us for the most current details.

EMU WARRANTY POLICY update

Please note that the following change to our Warranty Policy only applies to clients who fit a Towbar Tongue to the Rear Coupling with a Push Bike Carrier for transporting bikes.

One of our clients recently experienced a failure of the Rear Coupling so we wish to bring to your attention the possibility that this can happen to you and how it can be avoided.

It is very important to ensure that the Towbar Tongue is positively secured into the Coupling by utilising the anti rattle bolts. In addition many of the Push Bike Carriers currently on the market feature a multi adjustable and/or a ‘folding’ frame design which contribute to a lot of movement in the Carrier. When driving, this causes constant vibration will ultimately lead to the metal surrounding the Coupling to fail which can result in damage to the bikes as well as the trailer.

PREVENTION

The solution is simple and will stop the massive leverage caused by the backward flex (whipping action) that is associated with mounting a Push Bike Carrier to a Camper Trailer as opposed to a vehicle.

Attach a ratchet strap from the top of the Push Bike Carrier to the front trailer Tie Rail and tighten until there is no backward flex

(DO NOT OVER TIGHTEN AS THIS MAY BEND THE BIKE RACK).

Failure of the Rear Coupling will no longer be covered by warranty. Follow this simple and easy procedure and the problem can be avoided.

E&OE

EMU CAMPERS BATTERY MAINTENANCE ADVICE

Batteries require regular maintenance and this should be done each time you return from a trip and at least every 4-6 weeks thereafter.

If the camper is not being used they naturally discharge at the rate of 3-10% per month so please fully charge the batteries with a ‘smart charger’ and top up the fluid levels as necessary.

Please Note: It takes less time to drain your batteries than it does to recharge them so do not be impatient when recharging.

Over discharging your camper battery can have undesired effects on the capacity and life term of the battery.

You should never let your batteries go below 50% charge but if they do, recharge them immediately. It is very hard on a deep cycle battery to sit for extended periods in a partially charged state. If you let them go any lower than 20%, they will become damaged and never function at 100% again. If you adhere to this rule then your battery can last up to 7 years.

If you invest in a reliable all-round ‘smart charger’ it provides a special reconditioning function that restores damaged (acid stratified) and deeply discharged batteries. It also has a specialised charging program for optimised charging for AGM batteries.